SOFT SKILLS AND RESILIENCE

Abstract

This paper explores the importance of soft skills and resilience in the work environment, highlighting how they contribute to employee wellbeing and productivity. Through a comprehensive review of existing literature, three key aspects are examined: the development of emotional intelligence, fostering resilience in the face of challenges and adversity, and the impact of interpersonal skills on productivity and well-being. Emotional intelligence, which includes self-awareness, self-regulation, motivation, empathy and social skills, is identified as a crucial factor for effective management of emotions and improving communication and collaboration at work. Resilience, meanwhile, is essential to adapt and recover quickly from difficulties, while interpersonal skills, such as effective communication and conflict resolution, are essential to maintaining a positive and productive work environment. This article concludes that investing in the development of these skills not only benefits individual employees, but also strengthens the organization as a whole, improving its ability to face challenges and achieve long-term success.

Keywords: Soft skills, resilience, emotional intelligence.