Impact of mobile banking and digital platforms on SME financial inclusion worldwide

Abstract

The digital transformation of the financial system has revolutionized how small and medium-sized enterprises (SMEs) access financial products and services, establishing mobile banking and digital platforms as strategic tools for fostering global financial inclusion. Amid the rapid expansion of information and communication technologies, financial institutions have developed digital solutions that facilitate access to bank accounts, credit, electronic payment methods, financing, and business management services, thereby reducing the geographic, economic, and administrative barriers that historically limited SME participation in the financial system. A documentary research methodology was employed, and the study is explanatory and bibliographic in nature. Results: The expansion of mobile banking and digital platforms also presents significant challenges regarding information security, personal data protection, cybersecurity, and digital financial literacy. The OECD warns that a lack of digital skills, limited connectivity in certain regions, and mistrust of electronic financial services continue to pose obstacles to full financial inclusion. Furthermore, the increase in digital operations necessitates strengthening international regulatory frameworks to prevent electronic fraud, money laundering, and other risks associated with the digitalization of the financial system. Conclusion: This analysis will contribute to the design of public policies and institutional strategies aimed at promoting the digital transformation of the financial system, enhancing the competitiveness of SMEs, and fostering more inclusive, resilient, and sustainable economic development globally.