Internal Assertive Communication as a Strategy for Interpersonal Relationships in the Government of the Province of Santa Elena

Abstract

This study analyzes the impact of internal assertive communication on the interpersonal relationships of the staff at the Government of the Province of Santa Elena, Ecuador. A mixed-method approach was used, with a non-experimental and descriptive research design. Data collection included surveys applied to employees and semi-structured interviews with representatives from various areas. Quantitative results revealed deficiencies in internal communication management, such as insufficient dissemination of information on institutional decisions and a lack of adequate spaces for conflict resolution. Qualitative responses confirmed these findings, highlighting a disconnection between administrative and operational areas. However, the importance of team meetings to enhance participation and effective communication was recognized. The conclusions indicate that proper communication management is essential to improve the organizational climate, institutional commitment, and interpersonal relationships. Finally, strategies are proposed, including training in assertive communication, establishing formal communication channels, and creating spaces for conflict resolution.

Keywords: Assertive communication, interpersonal relationships, internal management, organizational climate, collaboration.