Risk management as a determinant of sustainability in the supply chain: lessons from the agroveterinary industry

Abstract

In organizational contexts characterized by structural uncertainty, risk management in the supply chain becomes a key strategic tool. This article examines, from a qualitative and descriptive perspective, the main risks faced by agroveterinary businesses in Costa Rica in their logistical and commercial operations. Technical, financial, and external risks are identified, whose presence may compromise business continuity, affecting both the flow of materials and the quality of service. The methodology used included structured interviews and document analysis, which enabled a clear and operational representation of the risks. Based on this assessment, various strategies were applied, such as risk mitigation, transfer, and acceptance, tailored to the organization’s capabilities. The study demonstrates that risk management is not an isolated procedure, but rather a fundamental part of an organizational culture oriented towards ensuring sustainability. Likewise, it highlights the importance of prioritizing actions based on the identified impact, promoting informed and timely decision-making. In summary, this case provides a replicable approach for small and medium-sized enterprises operating under challenging logistical conditions, reinforcing the need to integrate risk management as a central axis of strategic business planning.